Frequently Asked Questions
Do you ship to my country?
We only ship to the countries you’re able to choose between. If you can’t find your country there we’re sorry to say that we don’t.
How do I pay for the products?
We accept Visa, Mastercard, Discover, American Express, and Paypal. Please note that some American and Canadian card companies can have a block against foreign purchases and what you have to do then is to just tell them to remove it.
The payment doesn't go through?
Due to security reasons your card must be issued in the same country as you place the order from and the shipping address must also be in that same country.
What is the delivery time?
Our ambition is to ship your order as soon as possible; often the day after it was ordered. Depending on USPS & UPS's delivery times, where you live and the amount of orders we have to ship, the delivery time varies between 2-5 business days. Remember that delivery time might be longer during periods of sales and public holidays.
Why can't I order the item I want?
If you can't choose a certain size or item that means that it's sold out. We do our best to keep well stocked with popular items, but sometimes they are sold out. First come, first served.
Where are you based?
The Hot Rod LA office is based in Los Angeles. We handle everything in the web shop from LA because we have our warehouse here.
My order hasn’t arrived, what do I do?
Contact us at firstname.lastname@example.org and use your order number as subject and we’ll look into it as soon as we can.
How do I return an item?
You can exchange or receive store credit for products within 14 days. Please note that all products returned have to be in its original condition, including labels and original packaging. Shipping will be your responsibility both ways for exchanges. If opting for store credit the credit will be issued for the original purchase price minus original shipping cost (when shipping is free). Please note all limited release product, sale items, and items purchased using special discounts/sale promotions are FINAL SALE. All items must be returned in the following condition.
Can I cancel my order?
If you are fast and we haven’t packed it yet we might be able to help you.
Do I have to have an account to order?
Yes! But you will automatically create an account when you are placing your first order.
How do I get the latest information from Hot Rod LA?
Sign up to our newsletter, follow us on Instagram (hr_la), and visit our website frequently.
Do I get an order confirmation from you after I placed an order?
Yes when you finished shopping you will receive an order confirmation to the email you´ve submitted when placing the order. If you haven´t recieved a order or shipping confirmation please check your spam cart or contact us at email@example.com and we will look into it.
Still have questions?
Send us an email – firstname.lastname@example.org - and we'll be happy to help!